Overview

Thank you for choosing RonexMed. We strive to provide you with high-quality products and exceptional customer service. In the event that you need to return a product purchased from our website, www.ronexmed.com, please review our Return Policy below.

  1. Returns Eligibility: To be eligible for a return, the following conditions must be met:
  • The return request must be initiated within [number of days] days from the date of product delivery.
  • The product must be unused, undamaged, and in its original packaging.
  • The product should be accompanied by the original purchase receipt or proof of purchase.
  1. Return Process: To initiate a return, please follow these steps:
  • Contact our customer support team at [email/phone number] to request a return authorization. Provide your order details and the reason for the return.
  • Once your return request is approved, you will receive a return authorization number and instructions on how to proceed.
  • Carefully package the product in its original packaging, ensuring it is adequately protected for shipping.
  • Include the return authorization number on the package and ship it to the address provided by our customer support team.
  1. Return Shipping and Costs:
  • Customers are responsible for the shipping costs associated with the return, unless the return is due to a mistake on our part or a defective product.
  • We recommend using a trackable shipping service and purchasing shipping insurance for your protection. We are not responsible for items lost or damaged during the return shipping process.
  1. Refund Process:
  • Once we receive and inspect the returned product, we will notify you of the status of your refund.
  • If the return is approved, a refund will be processed to the original payment method used for the purchase within [number of days] days.
  • Please note that the refund amount may exclude any shipping or handling charges incurred during the initial purchase.
  1. Exchanges:
  • We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired product on our website.
  1. Non-Returnable Items:
  • Certain items are non-returnable for hygiene and safety reasons, such as consumable products, opened sterile items, and customized or personalized products. These items will be clearly indicated on our website and are not eligible for return.
  1. Damaged or Defective Products:
  • If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund as appropriate.
  1. Contact Us: If you have any questions, concerns, or require further assistance regarding our Return Policy, please contact our customer support team at [email/phone number]. We are here to help you

 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

 

Please note that this Return Policy applies only to purchases made directly through our website. For products purchased from authorized RonexMed distributors or retailers, please refer to their respective return policies.

We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

Thank you for your understanding and cooperation.